The Civil Service Department is the employment office for the City of Knoxville. The City Charter establishes a merit system that assures personnel actions are made on the basis of merit and fitness without regard to any political test, affiliation or the like. The merit system provides for the equitable treatment of city employees and provides a work force that is properly trained to deliver the city's essential public services.
EQUAL EMPLOYMENT STATEMENT:
The City of Knoxville is an Equal Opportunity/Drug Free Workplace employer. It is our policy to hold all employees accountable for keeping our workplace free from discrimination and ensuring that we provide equal employment opportunity for all in our workforce and for those seeking to enter our workforce. Our employees and job applicants are protected from discrimination, harassment, and retaliation on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. The City values diversity and encourages everyone who is interested in employment with the City to apply. If you wish to identify yourself as an individual with a disability under the Americans With Disabilities Act and will be requesting accommodation, please contact the City of Knoxville Civil Service Department at 865-215-2106. To request an accommodation, please click on this link for the
City of Knoxville Applicant Accommodation Request Form. Follow directions on the form.
CIVIL SERVICE DEPARTMENT:
City County Building
400 Main Street, Suite 569
Knoxville, TN 37902
Main Office: 865-215-2106
TDD: 865-215-2900
Job Line: 865-215-2562
Fax: 865-215-4270
OFFICE HOURS:
Monday through Friday
8:00 am until 4:30 pm
STAFF INFO:
Vicki Hatfield, Civil Service Director
vhatfield@knoxvilletn.gov
Melissa Foster, HR Analyst, Senior
Hiring and employee issues for the Fire Department, Police Department, Administration, and City Council.
mbfoster@knoxvilletn.gov
Helen Broyles, HR Analyst, Senior
Hiring and employee issues for Public Service, Plans Review and Inspections, Engineering, Parks and Recreation, and Fleet.
hbroyles@knoxvilletn.gov
Laura Peck, HR Analyst
Hiring and employee issues for Finance and Accountability, Risk Management, Benefits, Community Development, Municipal Court, Information Systems, Law Department, Emergency Management, and 311.
lpeck@knoxvilletn.gov
Teresa Johnson, Executive Assistant
Information and questions about Civil Service Hearings, Civil Service and Administrative Rules and Regulations, and Civil Service forms.
tjohnson@knoxvilletn.gov
Carol Mahler, HR Office Manager
Information and questions about general application information and general leave issues.
cmahler@knoxvilletn.gov
Zephyree Porter, HR Technician, Sr.
Information and questions about requisitions, drug and alcohol testing, or new employee processing.
zporter@knoxvilletn.gov
Linda Copeland, HR Technician, Sr.
Information and questions about the Eligibility Register and scheduled tests.
lcopeland@knoxvilletn.gov
Linda Pardue, HR Technician, Sr.
Information and questions about upcoming training and performance appraisals.
lpardue@knoxvilletn.gov
Kent Johnson, Training Coordinator
Information and questions about training, new hire orientation, and tuition reimbursements.
kxjohnson@knoxvilletn.gov
Whitney Crowe, Administrative Technician
"Floating" Administrative Technician based in the Civil Service Department and assists various departments with a multitude of technical support to include administrative support, special projects, payroll, and budget.
wcrowe@knoxvilletn.gov