Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for March 2019

Reports in PDF format
2019

March 2019 [PDF]
February 2019 [PDF]
January 2019 [PDF]

2018


December 2018 [PDF]
November 2018 [PDF]
October 2018 [PDF]
September 2018 [PDF]
August 2018 [PDF]
July 2018 [PDF]
June 2018 [PDF]
May 2018 [PDF]
April 2018 [PDF]
March 2018 [PDF]
February 2018 [PDF]
January 2018 [PDF]

2017

December 2017 [PDF]
November 2017 [PDF]
October 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 419 84.50%
Solid Waste 725 97.70%
Infrastructure: Engineering
Traffic (includes streetlights) 431 81.00%
Civil 23 100.00%
Stormwater 118 92.40%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections / Zoning 60 73.30%
Municipal Court 147 100.00%
Codes Enforcement 1000 98.80%
Parks & Recreation
Parks & Recreation Maintenance 12 100.00%
TOTAL SERVICE REQUESTS 3,082 93.40% *

*As of 04/24/2019 there are still 245 total service requests open for the month of March

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in January 2019


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 886 13.6
Trash / Recycling Cart Issue 304 2.3
Trash Pickup Missed 287 2.0
Streetlight Repair / Replace 286 14.9
Municipal Court 147 1.2


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 13,194
Average Answer Time 65 Sec.
Grade of Service (Calls answered in 20 sec. or less) 61%