Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for June 2019

Reports in PDF format
2019

June 2019 [PDF]
May 2019 [PDF]
April 2019 [PDF]
March 2019 [PDF]
February 2019 [PDF]
January 2019 [PDF]

2018


December 2018 [PDF]
November 2018 [PDF]
October 2018 [PDF]
September 2018 [PDF]
August 2018 [PDF]
July 2018 [PDF]
June 2018 [PDF]
May 2018 [PDF]
April 2018 [PDF]
March 2018 [PDF]
February 2018 [PDF]
January 2018 [PDF]

2017

December 2017 [PDF]
November 2017 [PDF]
October 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 444 95.00%
Solid Waste 738 98.60%
Infrastructure: Engineering
Traffic (includes streetlights) 488 80.70%
Civil 34 100.00%
Stormwater 90 94.10%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections / Zoning 60 83.30%
Municipal Court 166 91.40%
Codes Enforcement 1,455 96.10%
Parks & Recreation
Parks & Recreation Maintenance 33 100.00%
TOTAL SERVICE REQUESTS 3,498 96.50% *

*As of 7/23/19 there are still 98 total service requests open for the month of June

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in June 2019


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 1,294 14.0
Trash / Recycling Cart Issue 324 1.9
Trash Pickup Missed 283 2.1
Streetlight Maintenance 195 15.4
Municipal Court 166 1.6


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 15,140
Average Answer Time 58 Sec.
Grade of Service (Calls answered in 20 sec. or less) 54%