Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for January 2019

Reports in PDF format
2019

February 2019 [PDF]
January 2019 [PDF]

2018


December 2018 [PDF]
November 2018 [PDF]
October 2018 [PDF]
September 2018 [PDF]
August 2018 [PDF]
July 2018 [PDF]
June 2018 [PDF]
May 2018 [PDF]
April 2018 [PDF]
March 2018 [PDF]
February 2018 [PDF]
January 2018 [PDF]

2017

December 2017 [PDF]
November 2017 [PDF]
October 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 391 81.60%
Solid Waste 599 97.50%
Infrastructure: Engineering
Traffic (includes streetlights) 721 86.50%
Civil 9 100.00%
Stormwater 55 87.30%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections / Zoning 56 91.10%
Municipal Court 166 85.50%
Codes Enforcement 1069 98.70%
Parks & Recreation
Parks & Recreation Maintenance 17 94.10%
TOTAL SERVICE REQUESTS 3,220 92.70% *

*As of 02/21/2019 there are still 161 total service requests open for the month of January

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in January 2019


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 928 16.0
Streetlight Repair / Replace 566 9.6
Trash Pickup Missed 258 2.3
Trash / Recycling Cart Issue 197 2.0
Municipal Court 166 2.3


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 12,436
Average Answer Time 38 Sec.
Grade of Service (Calls answered in 20 sec. or less) 76%