Backdoor Garbage Service

Solid Waste Manager

Patience Melnik
pmelnik@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 470
Knoxville, TN 37902

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Makenzie Read
Solid Waste Coordinator
mread@knoxvilletn.gov
865-215-2817


What is backdoor service?  Backdoor service means the City’s contractor collects your garbage and recycling directly from your home instead of requiring that you bring it to the curb or alley. This service is for those who have no family member, neighbor or other person in the household physically able roll the cart to the curb or alley.

Who qualifies for free backdoor service?  Backdoor garbage collection is offered to those above the age of 75 or those who have a medical need for this service and have no family member, neighbor or other person in the household physically able to roll the cart to the curb or alley.  

How do I apply for backdoor service?  Call 311 to request an application.  Fill out the application, provide the necessary documentation (copy of driver’s license or a doctor’s signature), and return the form to the City of Knoxville.  You will be notified of your approval and your service should start soon after.
 
Is there an option to pay for backdoor service if I do not qualify based on age or medical reason?  No. The City of Knoxville's  hauling contractor, Waste Connections, no longer offers this service. 

*Please note that if approved for the free backdoor service, garbage and recycling carts may not be placed up or down any stairs, under any roof (including decks, carports, etc.), or placed behind any fences. These rules apply to protect the safety of the sanitation worker. 

*If you are approved for the free backdoor service but you move to a different address or have someone move in with you who is physically able to bring the cart to the street please call 311 so that we can update our records.