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City of Knoxville, Tennessee
Madeline Rogero, Mayor

For Immediate Release
KUB Storm Update Advisory
KUBJuly 9, 2012 - On Sunday morning, approximately 100 KUB customers were still without power from the severe storm that knocked out service to 56,000 customers Thursday evening. Out of an abundance of caution, customers who are still without power are asked to call KUB at 865-524-2911. Crews will continue to work around the clock to restore power to all customers.

"Having an outage in such hot weather has been hard on customers and on KUB crews," said KUB President and CEO Mintha Roach. "I am very proud of the job our crews have done and how other employees have pitched in. Many customers have thanked the crews for their hard work - and have shown concern for their safety. On behalf of KUB and all employees, I want to thank customers for their patience and support."

Customers May Need to Repair Customer-Owned Service Lines Before KUB Can Restore Power

Many of the remaining jobs may involve trees that have damaged service to only one customer. In those cases, customers may need to make repairs before KUB crews can restore power.

  • Customers are responsible for clearing any trees or limbs on the service line (the line from KUB's pole to the customer's building). Customers should contact KUB to lower the service line (at no charge) before having the work done.
  • Customers who have damage to their electric service equipment must contact a qualified electrician to make repairs before KUB can reconnect their electricity. That customer-owned equipment includes the service bracket, weatherhead, service cables, and meter socket.
  • After they remove trees or limbs and make any necessary repairs to their equipment, customers should call KUB at 865-524-2911 or 1-800-250-8068 to report their outage and start KUB repairs

    For a diagram of the customer-owned electric equipment and more information, visit www.kub.org and click on the link in the front page customer notice.

    Restoration Status Update:

  • Critical system loads that include communications systems, water/wastewater pump stations, hospitals, and other services vital to public welfare. Complete.
  • Transmission lines (the backbone of the electric system) serving large numbers of customers. Complete.
  • Substation equipment that can impact large numbers, as well. Complete.
  • Distribution lines serving subdivisions, large housing areas, and commercial areas. Complete.
  • Service lines and transformers that serve small numbers of customers. Substantially complete.
  • Service lines and transformers serving individual customers. Substantially complete.

    Unless there are other developments, this is the last advisory KUB will issue during this event. Please refer to our online outage map for the latest outage numbers. The information is refreshed every 15 minutes. Remember to refresh your computer to get the most current outage totals if you have had the outage map page open for an extended period.

    Customers are also reminded to call KUB at 524-2911 or 1-800-250-8068 to report outages.




  • For Immediate Release
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