|December 7, 2011 -
KUB has received reports today from some commercial customers that a caller
identifying themselves as a KUB representative has asked for payment on a delinquent
bill by credit or debit card.
KUB does not call its customers asking for credit card or other personal information. In
addition, KUB advises customers to ask for identification from anyone claiming to work
for the utility company, even if you initiated the visit.
Do not let anyone claiming to be a KUB employee into your home or accompany them
on your property without a KUB photo identification badge. Unfortunately, it is common
for people to impersonate utility workers to attempt to gain access to customers' homes
All KUB employees and contractors carry KUB ID badges with them at all times. Also,
remember that KUB employees rarely ask to enter a customer's home unless the
customer initiated the visit.
Because KUB contracts with other companies, you also may see non-KUB employees
with legitimate KUB badges. Even professional-looking badges may have been forged,
however, feel free to call KUB at 524-2911 to verify that someone has been sent to your
address. If you are still unsure, do not hesitate to call 911.
KUB cares about the safety of its community and wants to caution all customers about
letting strangers into their homes.
KUB is a municipal utility serving Knox and parts of seven adjacent counties and
provides electric, gas, water, and wastewater services to more than 439,000 customers. For more information please visit www.kub.org.