| December 18, 2007
- The City of Knoxville has introduced a simple way for residents
to get an answer to the question they ask most often this time of
year - when are my leaves going to be picked up?
Beginning this week residents can, with a few computer keystrokes,
find out when the city's Public Services Division crews will be
in their neighborhood.
The information is available by accessing the city's website at
and then clicking on the "Leaf Pickup Schedule" icon on
the right side of the page.
That will direct the user to fill in their street and let them
know when crews will be in their neighborhood to pick up leaves.
Further information is available by calling 311, Knoxville's phone
The new service is the result of a cooperative effort between 311,
the Public Services Division and the city's Information Systems
"This is another way to make accessing city services easier
for the folks who live in Knoxville," said Mayor Bill Haslam.
"It's simple to use and this is a service people have told
us they were interested in having.
The new service went online Monday.
"Our goal is to deliver the highest level of service possible
and increase expectations," said 311 Director Russ Jensen.
Leaf Season begins on Nov. 1 and concludes Feb. 1, each year.
During this period the normal two-week brush schedule is suspended
and all Public Service Department resources concentrate on collecting
leaves throughout the city.
It is the busiest time of year for the crews, which picked up
14.6 million pounds of leaves last year, or about 25 percent of
the yearly total of yard waste, according to David Brace, director
of the Public Services Division.