"I'm thrilled with our decision to keep this facility and
these jobs in Knoxville," said Pam Fansler, First Tennessee's
Regional President. "East Tennessee is dear to my heart, but
this decision was an unemotional one based on sound business principles.
And when it came right down to it, Knoxville was the best fit because
of our dedicated employees and the area's talented workforce."
"Moving this customer service center to Chapman Highway is
a good move for everyone," said Mike Edwards, president and
CEO of the Knoxville Area Chamber Partnership. "Not only does
it keep the jobs in Knoxville, it brings more spending power to
South Knoxville and frees up high demand and high value, class A
office space in downtown."
First Tennessee has been operating two separate customer contact
facilities in the First Tennessee Plaza and in the Crystal Building
in downtown Knoxville. The new consolidated location, in a renovated
Wal-Mart building on Chapman Highway, will allow the company to
operate more efficiently.
Economic development professionals from the Knoxville Area Chamber
Partnership and the Tennessee Department of Economic and Community
Development worked to keep the facility in Knoxville. The Knoxville
Utilities Board also assisted by providing economic development
incentives including a dual feed electric line to ensure the facility's
telephone and information technology equipment is adequately powered.
"We congratulate First Tennessee and First Horizon on its
call center relocation and are appreciative that they have chosen
to continue to grow their business in Knoxville," said Mintha
Roach, President and CEO of KUB. "KUB was pleased to assist
one of our area's largest employers with assessing and planning
its utility needs at this location."
Renovations on the facility have begun and are expected to be complete
by the end of the summer. When complete, the facility will handle
financial service calls supporting company operations across the