City of Knoxville - 311 Call Center

If your wireless or landline phone carrier cannot directly access the City's 3-1-1 Call Center, you can reach us by dialing
865-215-4311
AT&T, Bell South, TDS Telecom, Frontier, US Cellular, NEXTEL, NuVox, Knology, Verizon, Sprint and SETEL carriers currently offer 3-1-1 services to their customers.

Click Here
to Submit
Request Online

You can Submit a Service Request Online for these City Services:

Courtesy Box/Dumpster Request

Parks/Rec Facility Reservation

Trash Pickup Missed

Dead Animal Pickup

Pothole Repair

Misc. Request

Dial 3-1-1 to Access Info on These City Services & More!

Athletics

Brush Pickup

Codes Enforcement

Dead Animal Pickup

Dirty Lot Cleanup

Garbage Complaints

Leaf Pickup

Parking Tickets

Parks & Recreation

Pothole Repair / Streets

Recycling

Solid Waste Information

Street Light Outages

Storm Drains

Street Cleaning

	BY THE NUMBERS 311 Quick Facts FY 2006-07 311 Quarterly Statistics
Call Monday-Friday 7 AM - 5 PM		Dial 3-1-1 to Access City Services

One number, one call is what the City of Knoxville 311 customer service center is all about. City residents can dial 3-1-1 to access information about services provided by the City.

Unveiled by Mayor Bill Haslam in August 2005, the center serves as an easy-to-use direct line to Knoxville government and is designed to help the administration ensure that services are being delivered efficiently.

When citizens call 311, a customer service representative will enter their service request into the City's advanced tracking system and submit it to the appropriate City department immediately. All requests for service will have a tracking number so customers can check the status and get updates on their request.

The 311 system can also provide City managers with detailed reports that includes such information as response times, action taken, maps and other data to assist them in better deploying resources and to make the delivery of City services more efficient.

Information about events occurring in Knoxville, including Boomsday, Christmas in the City and Festival on the Fourth is also available by dialing 3-1-1.

About 30 cities and counties across the country have implemented 311 in various forms to handle non-emergency calls since the Federal Communications Commission approved the number's use in 1997.

Implementing a 311 system was one of the promises Mayor Haslam made during his campaign and it's one strategy to fulfill the administration's goal of delivering city services you can count on at a competitive price.