If your wireless or landline phone carrier cannot directly access
the City's 3-1-1 Call Center, you can reach us by dialing 865-215-4311. Bell South, TDS Telecom, Frontier, US Cellular, NEXTEL, NuVox,
Knology, Charter, Comcast, AT&T, Verizon, Sprint and SETEL carriers currently offer 3-1-1
services to their customers.
3-1-1 to Access Info on These City Services & More!
Dead Animal Pickup
Dirty Lot Cleanup
Parks & Recreation
Pothole Repair / Streets
Solid Waste Information
Street Light Outages
Call 3-1-1 to Find Out When Brush Pickup is in Your Neighborhood
Customer Service is what the City of Knoxville 311
center is all about. City residents can dial 3-1-1 to access information
about services provided by the City.
Opened in May 2005, the center serves as
an easy-to-use direct line to Knoxville government and is designed
to help the administration ensure that services are being delivered
Mayor Madeline Rogero with 311 Customer Service Representatives
When citizens call 311, a customer service representative will enter
their service request into the City's advanced tracking system and
submit it to the appropriate City department immediately. All requests
for service will have a tracking number so customers can check the
status and get updates on their request.
Knoxville's 311 can also provide City managers with detailed reports
that includes such information as response times, action taken, maps
and other data to assist them in better deploying resources and to
make the delivery of City services more efficient.
Information about events occurring in Knoxville, including Boomsday,
Christmas in the City and Festival on the Fourth is also available
by dialing 3-1-1.
About 200 cities and counties across the country have implemented 311
in various forms to handle non-emergency calls since the Federal Communications
Commission approved the number's use in 1997.
Knoxville's 311 receives approximately 250,000 calls per year and is one of the most cost efficient centers in the country.